FAQs

Whether you have a question about shipping, our products, or our policies, you're in the right place.

Your most asked questions

None of our deals, promotions or offers are stackable and we consider free shipping a promotion. While we wish we were a big enough company to offer both, the economics of it just don't work for us.

We always advise customers to pick whichever gives them more bang for their buck and go with that!

If you opt for free shipping, save your code for your next order!

Code is valid from 8p Tuesday May 21st PT through 11:59p PT May 27th.

Great question!! Nope. None of our deals, promotions or offers are stackable and we consider free shipping a promotion. While we wish we were a big enough company to offer both, the economics of it just don't work for us.

We always advise customers to pick whichever gives them more bang for their buck and go with that!

If you opt for free shipping, save your intro code for your next order!

Every single gift ordered has a "to/from" gift tag tied into the bow, so you can stay organized! Just be sure to fill out the To/From section at checkout!

We currently don't have any extra time added to our current standard delivery window of 3-8 business days for orders with personalization.

Any BOXFOX ordered with Standard Shipping delivers within 3-8 business days. We are not responsible for carrier delays, though it eats us up inside when you write in about it.

All gift boxes (Ready to Ship and Build a BOXFOX) will include To / From tags on the outside of the gift box, as well as “Don’t Open Until The Holidays!” stickers on the outside of the brown shipping box.

All Marketplace orders come unwrapped.

Our warehouse ships Monday - Friday, 8a - 5p PT.

FREE LOS ANGELES PICK UP

BOPIS is a convenient option that allows you to shop online and pick up your purchases at our warehouse located at: 3355 W El Segundo Blvd, Ste B, Hawthorne, CA 90250.

If you place an order of 5 boxes or less before 11 am, it will be ready for pickup after 2 pm on the same business day.

If you place an order of 5 boxes or less before 2 pm, it will be ready for pickup after 9 am on the following business day.

If you are a Concierge Customer or ordering more than 5 boxes, orders will be ready for pickup within 3 business days, provided the products are in stock. You will receive notification of your scheduled pickup time.

Orders placed with our BOPIS option will be held for pickup for up to 5 days from your pickup notification. Please ensure you pick up your order within this timeframe.

Orders not picked up within 5 days will be refunded, restocked and are subject to a 20% restocking fee. We recommend picking up your order as soon as it's ready to avoid this fee.

Orders will be packed in a paper shopping bag for your convenience during pickup. Concierge orders will be packed in bulk in our brown box shippers. We aim to make your experience as eco-friendly as possible and to ensure the safety and protection of your items during pickup.

To collect your order, please bring one of the following:

  • A valid government-issued photo ID.
  • Your order confirmation email (digital or printed).

That's fine! Given the high-touch nature of our service, your package will not be eligible for free shipping and will require payment prior to the package being released.

If that doesn't work for you, we'll happily cancel your order, but it will be subject to a 20% restocking fee.

Shipping & Delivery

Orders take 3-6 business days to deliver via standard shipping, depending on where they're going. 

If you select one of our expedited shipping options, we will fulfill orders placed before 12n PST the same business day, otherwise they will be fulfilled the next business day.

Orders shipped out Friday via UPS Next Day Air are not guaranteed for Saturday delivery and will likely be delivered Monday. We cannot guarantee Saturday delivery as UPS only offers Saturday delivery in a limited number of metropolitan areas.

Our warehouse ships Monday - Friday, 9a - 5p PST and is closed Saturdays and Sundays.

Our warehouse does not ship on the following holidays: MLK Jr Day, President's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and annually 12/24-1/1.

We unfortunately cannot guarantee Saturday delivery, as UPS does not widely offer Saturday delivery. If you place an order on Thursday via UPS 2nd Day Air before 12n PST, or on Friday via UPS Next Day Air 12n PST, your order will likely be delivered the following Monday.

Orders placed via UPS 2nd Day Air before 12n PST are guaranteed delivery within 2-business days. Orders placed via UPS Next Day Air before 12n PST are guaranteed delivery within 1-business day.

Glad you asked. Our warehouse and customer experience team operates M-F, 9a-5p, and during that time we are shipping constantly.

If you place an expedited order (meaning you select 2 Day or Overnight shipping) before 12n PST on a M-F, we will fulfill the same day.

If you place an expedited order after 12n PST, your expedited order will be shipped out the next business day.

We started BOXFOX to make gifting simple, in addition to keeping it pretty & personal. We know you'll love what we do so much that we want to give everyone the chance to send their first box, without giving shipping a second thought (or a dollar). Whether it's for someone's birthday or Big Day, we hope your first BOXFOX says everything you want it to and more.

How it works:

Free standard shipping applies to domestic orders over $100 per shipping address. That means if you're placing a huge multiple address order, free shipping only applies on a per address basis.

If you simply activate your account, aka sign up for THE FOX FLEET, it changes to free shipping on orders over $75 per address.


THE FINE PRINT: Our free shipping code cannot be combined (stacked) with any other offers or discounts. 

We never include receipts or inventory/packing slips inside any of our boxes, knowing that they are almost always a gift. In terms of prices, we don't alter any of our products by removing tags or crossing out labels - we want to keep the packaging beautiful and intact - but many of our products don't have price tags in the first place, and when they do, they are small and subtle. 

While we're always striving to keep shipping costs low, per-box shipping is an additional cost, except on boxes over $100 (per address).

We’re so sorry to hear that! Unfortunately, once an order leaves our warehouse, we’re at the mercy of our carriers to deliver our orders as promised. If a delay happened on the carrier's part, it is out of our control and we are unable to offer refunds for shipping costs at this time. Of course, if it’s an egregious delay, email us and we’ll see what we can do.

Unfortunately, we're unable to submit address change requests once an order has shipped. We're so sorry! Please be sure to carefully look over the order confirmation email after your order has been placed, as we're more than happy to make any changes to the shipping address prior to shipment!

We do not require a signature upon delivery. However, there are instances when a delivery driver may decide to require a signature upon delivery, and we unfortunately have no control over this decision. We ask that our customers diligently check the tracking information provided in their shipping confirmation email to stay up-to-date with their delivery.

Please be sure to diligently check the tracking information provided with your shipping confirmation email. We're here to help call carriers, companies and track down packages, but there is only so much we can do. If the delivery was unsuccessful due to an incorrectly input address, we're unfortunately unable to provide a replacement or refund. However, if your package is returned to our warehouse, we'll be happy to provide a refund for the value of the giftbox!

Have them take a good look in and around their front yard/backyard/lobby/etc. and ask around to see if anyone has grabbed it for them --  there’s a good chance it’s hiding somewhere (trust us, it happens all the time). If tracking reflects that your order has been delivered, but your recipient is unable to locate the package, reach out to our customer care team and they’ll do everything in their power to help you locate your order. Beyond that, unfortunately this is a rare situation that’s out of our control, and can be attributed to any number of things, including the package being stolen or lost. We're unable to issue refunds or replacements for lost or stolen packages at this time. We recommend filing a carrier claim, and we’ll be happy to do the same on our end! 

We’re so sorry your package is experiencing a delay! While our team works tirelessly to ensure that your orders are processed and shipped out at quickly as possible, certain delays are sadly out of our hands. However, if your order still has not been delivered after 8 business days, please reach out and we’ll be happy to take care of this for you! 

We ship anywhere in the United States (yes you, Hawaii and Alaska!) as well as APO and FPO military addresses and all US territories.

Unfortunately, we have suspended international shipping for the time being, but are working on bringing this back ASAP. We apologize for any inconvenience.

Returns & Exchanges

We only offer returns on items purchased through the Marketplace within 15 days of shipment of items. Products must be returned in their packaging and in stellar condition. All returns will be subjected to a $7 return fee, which will be deducted from your refund. We reserve the right to refuse returns that do not meet the above mentioned standards.

We offer returns on items purchased through the Marketplace ONLY within 15 days of shipment of items. Product must be unused and in original packaging. Head to our “Start a Return” section of the website to initiate a label. Once your items are returned, simply place an order for your new item.

Per our policy, any BOXFOX gift box, custom built BOXFOX and the items curated in them are final sale and not eligible for returns, refunds or exchanges.

If you’re returning items from our Marketplace that meet our return policy standards, your refund will be processed and applied to the original method of payment, minus our return fee of $7. Please note, refunds can take 7-10 business days to appear on your bank account.

Yes! Head here.

No, unfortunately, we do not accept order cancellations.

the MARKETPLACE

Now your favorite products and brands are available for you, too! The Marketplace is a one stop shop where you can purchase crowd favorites, fun finds and niche newbies now and forever more!

The Marketplace is strictly for products (not gifts!) and therefore come in standard packaging - either a bubble mailer or brown box - with a packing slip that includes pricing. If you're looking for gifts, all items purchased via Build a BOXFOX or our Ready to Ship collection come in luxe packaging, topped with your note, handwritten, and no pricing included.

the FOX FLEET

The FOX FLEET is our free loyalty program that rewards you based on how much you shop. The more you spend, the more (and better) perks you get. Yep, it’s that easy and that good.

All you have to do is create an account online. The program is entirely free to join—there’s no minimum spending amount required. So go ahead, get in on those benefits.

The benefits of the program vary depending on your tier status, but all FOX FLEET members receive a personal 25% off birthday code, discounted or free shipping, and access to exclusive products.

Your FOX FLEET status is determined by how much you spend each calendar year on shopBOXFOX.com (after promotional offers, before taxes and shipping charges are applied) when you provide or check out with the email address that is registered to your account. Please note that there is a 30-day delay in the spend calculation that places you in your tier status.

We only accept returns on products purchased on the Marketplace. Upon the return of an item, the spend amount applied to your tier status for the original purchase will be deducted from your account.

We absolutely cannot combine accounts at this time and urge you to use a single email address for all transactions on shopBOXFOX.com to ensure you receive credit toward FOX FLEET loyalty program tier status for every qualifying purchase made going forward. For questions or concerns, please email hello@shopboxfox.com.

All FOX FLEET members will be sent a personal 25% off code on their birthday, which they’ll be invited to redeem that month. This code will be sent to you via email, so it is important that you are opted in to receive marketing emails from BOXFOX, and that you have input your birth date in your FOX FLEET account. 

If you have not activated your FOX FLEET account, but have previously made purchases under the same email address, don’t worry! Your points will be reflected once your account has been activated, and you will automatically be placed into the appropriate tier based on your qualifying purchases made on shopBOXFOX.com within the previous year to date. 

In our system, point redemptions are turned into coupon codes, and unfortunately our coupon codes cannot be stacked or combined.  SIGN UP NOW FOR AN ACCOUNT

Everything Else

Yes! We've got some amazing male-oriented Ready to Ship boxes and a ton of products on BUILD A BOXFOX (just use the "Men" tag to search!) your man-friends will be stoked on. Plus, we have a black box option for a perfectly sleek (and gender-neutral) gift.

No surprises here. Because we take great care in curating each BOXFOX, and you build your boxes to perfection, we ship exactly what you see on each product page. On the rare occasion that we are out of stock on a particular item, one of our gifting specialists will personally contact you with options of equal or greater value (and aesthetic). 

Each BOXFOX includes a hand-written, custom-designed note. You simply provide us with your message and we'll handle the rest. 

Why yes Margot, they do. We’re constantly innovating and updating our product portfolio to refresh existing boxes, and we're always coming up with new box ideas. 

Absolutely! Use our BUILD A BOXFOX platform and custom build the perfect gift. Need lot of custom boxes? Reach out to our corporate gifting team and they can help you customize even more, and at scale!

We utilize an algorithm to determine which size box will be needed based on the items you select. 99.9% of the time it is correct - but it can be wrong! Sometimes the items you've selected won't fit in the box and we need to bump it up, sometimes we bump it down to make your gift look fuller! Our team of gifting specialists reserves the right to change the size of your box as we are packing and wrapping your gift.

Yes, our site was actually built for this! Simply check the box “Ship to Multiple Addresses” when reviewing your cart, give the page a moment to load, and you’ll then be prompted to enter the addresses, To/From information, and card messages for each recipient. It’s really that easy! 

Yes, we offer virtual gift cards! You can purchase your gift card here. Select the amount you would like to give, checkout, and the gift card will be emailed directly to you (the buyer), to either print or forward directly to the recipient. 

While we minimize the number of products available on our site that have the potential to melt, items such as chocolate and candles are consistently requested. Please note that including items in gift boxes that are subject to melting is at your own risk. BOXFOX cannot guarantee the quality of these items upon delivery, and we are unable to issue refunds as a result of melting. 

We have 3 box sizes:

MINI (matte black and original crème) 6.5" x 5.5" x 4" 
REGULAR (matte black and original crème) 8" x 10" x 4" 
BIG (matte black and original crème) 15" x 11" x 6" 

Unfortunately, you'll have to pick one. None of our codes or discounts are stackable, including Free Shipping over $100.

We accept Visa, MasterCard, American Express, and Discover cards. 

You can also choose to pay Shopify Pay or After Pay.

You can reach us at hello@shopboxfox.com or via mail only at 3421 W El Segundo Blvd. Hawthorne, CA 90250.

We'd love to chat. Drop us a line at hello@shopBOXFOX.com. 

We also reserve the right to cancel any order that circumstances deem necessary.