To all of our amazing customers,
What a whirlwind. Another holiday season (our 10th!) in the books! We want to thank you so much for using BOXFOX and for a busy and successful Q4. We're happy you're here, and we hope your families and friends are loving the gifts you thoughtfully curated just for them.
We're an online retailer, and in the world today, it might be expected that we're online, ready-to-ship, every hour, on the hour. While we pride ourselves on our customer service and being a team that is eager to serve our growing community of customers, we also work really hard to maintain a workplace that works for real lives. That means giving back to our employees, both in the main office and in our warehouse.
Each year, we close both our HQ and for a few true extra days of decompression. As a company created to help you maintain your most important personal and professional relationships, we practice what we preach, and encourage our team to spend time with the people that matter most to them.
What a whirlwind. Another holiday season (our 10th!) in the books! We want to thank you so much for using BOXFOX and for a busy and successful Q4. We're happy you're here, and we hope your families and friends are loving the gifts you thoughtfully curated just for them.
We're an online retailer, and in the world today, it might be expected that we're online, ready-to-ship, every hour, on the hour. While we pride ourselves on our customer service and being a team that is eager to serve our growing community of customers, we also work really hard to maintain a workplace that works for real lives. That means giving back to our employees, both in the main office and in our warehouse.
Each year, we close both our HQ and for a few true extra days of decompression. As a company created to help you maintain your most important personal and professional relationships, we practice what we preach, and encourage our team to spend time with the people that matter most to them.
How does that impact you? Our schedule over the next week:
- We will be closed from Saturday 12/23 - Wednesday 12/27
- We will be open and shipping on Thursday 12/28
- We will be closed again Friday 12/29 - Monday 1/1
All orders placed after 5p PT on 12/21 will start shipping on Thursday 12/28. All customer service emails received after 4:30p PST on 12/22 will be answered on 1/2/24.
For answers to the most commonly asked questions this week, check HERE.
We will be leaving up expedited options at checkout and we will be fulfilling those orders first when we return.
Thank you so much for your support, patience, and referrals. It has been a pleasure to serve you all this year!! Happy New Year, and here's to a better and brighter 2024.
Thank you so much for your support, patience, and referrals. It has been a pleasure to serve you all this year!! Happy New Year, and here's to a better and brighter 2024.
Thank you!
Chelsea, Jenni and our BOXFOX Team
